2 j bet Privacy Policy — How We Protect Your Data

1. Introduction

This Privacy Policy applies to all users of the 2JBet platform, accessible at https://2jbet.vu. It explains how we collect, use, store and protect personal information in connection with your use of the platform — including account registration, deposits in PKR, withdrawals, betting on cricket and PSL matches, playing slots, fish games, bingo and any other activities on the platform.

By creating a 2JBet account, you confirm that you have read and understood this Privacy Policy. If you do not agree with the way we handle personal data as described here, you should not use the platform.

This policy sits alongside our Terms and Conditions and our Responsible Gaming policy. Together, these three documents govern your relationship with 2JBet.

2. What We Collect

We collect different types of information depending on how you interact with the platform. This falls into three broad categories:

Information you provide directly:

• Full name and date of birth (required at registration for age verification)
• Email address and mobile number
• Username and password (password is stored in hashed form — we never see it in plain text)
• Identity documents submitted during KYC verification (e.g., CNIC, passport)
• Payment method details — for example, the mobile number linked to your JazzCash or Easypaisa account, or bank account information for Raast and bank transfers
• Any correspondence you send to our support team

Information collected automatically:

• IP address and approximate geographic location
• Device type, browser and operating system
• Pages visited, features used and time spent on the platform
• Betting and gaming history — including stakes placed, games played and outcomes
• Session timestamps and login history

Information from third parties:

• Identity verification results from third-party KYC providers
• Payment confirmation data from payment processors (JazzCash, Easypaisa, Raast, banks and card networks)
• Fraud and risk signals from compliance tools we use to protect the platform

3. How We Use Your Data

The personal data we hold is used for specific, legitimate purposes only. The table below summarises the main uses:

We do not use your data for purposes beyond those listed above without obtaining your explicit consent or unless required to do so by applicable law.

4. Payment Data

All transactions on 2JBet are denominated in PKR. When you make a deposit or request a withdrawal, payment data is processed through the relevant payment provider — JazzCash, Easypaisa, Raast, bank transfer, debit or credit card, or other supported mobile wallets.

2JBet does not store full card numbers or complete mobile wallet credentials on our own servers. This data is handled directly by the payment providers, who operate under their own security and privacy standards. We retain only the minimum transaction reference information required for account reconciliation, dispute resolution and regulatory compliance.

All payment-related communications between your device and the 2JBet platform are transmitted over HTTPS with TLS encryption. This applies to both the deposit and withdrawal flows.

5. Sharing Your Data

2JBet does not sell, rent or otherwise disclose your personal information to third parties for their own marketing or commercial purposes. Data is shared only in the following specific, controlled circumstances:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast, banks and card networks as necessary to process your deposits and withdrawals.
• Identity verification providers: During KYC, identity document data may be shared with third-party verification services that check document authenticity and confirm your identity.
• Fraud and compliance tools: We use specialist fraud detection tools that process certain behavioural and technical data to identify suspicious activity and protect the platform and its users.
• Legal and regulatory authorities: Where required by applicable law, we may be obliged to share data with relevant authorities. We will only do so to the extent legally required and will inform you where we are permitted to do so.
• Platform infrastructure providers: We use third-party hosting, analytics and communication tools. These providers process data on our behalf under strict data processing agreements and are not permitted to use the data for their own purposes.

In all cases where data is shared with third parties, we require those parties to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared.

6. Cookies and Tracking

2JBet uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit a website. We use the following types:

• Essential cookies: Required for the platform to function. These handle session management, login state and security. You cannot opt out of essential cookies without disabling the platform entirely.
• Analytics cookies: Used to understand how players navigate the platform — which games are most popular, where users encounter friction and how the overall experience can be improved. Data collected through analytics cookies is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences, such as language or display options, so you do not have to reset them each session.
• Marketing cookies: Only placed if you have opted in to marketing communications. These help us show relevant promotions and avoid showing you offers you have already seen.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the platform.

7. Data Retention

We retain personal data for as long as it is needed for the purposes for which it was collected, or for as long as required by applicable law or regulation. As a general guide:

• Active account data is retained for the full duration your account is open.
• Transaction records and gaming history are retained for a minimum of five years after account closure, in line with standard financial record-keeping requirements.
• Identity verification documents are retained for as long as required to meet applicable KYC obligations, which typically extends beyond account closure.
• Support correspondence is retained for a reasonable period sufficient to resolve disputes and maintain service quality records.
• Marketing consent records are retained until withdrawn and for a period thereafter as evidence of the original consent.

Once data is no longer required and no retention obligation applies, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

8. Security

2JBet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• HTTPS with TLS encryption for all data transmitted between your device and the platform
• Encryption at rest for sensitive personal and financial data stored on our servers
• Hashed password storage — your password is never stored in a form that can be read by anyone, including our own team
• Access controls that restrict which staff members can access personal data, limited strictly to those with a legitimate operational need
• Regular security reviews and monitoring for suspicious access patterns
• Two-factor authentication options available to players for additional account security

While we work hard to maintain robust security, no online platform can guarantee absolute security. If you have any reason to believe your account has been accessed without your authorisation, contact our support team immediately and change your password.

9. Your Rights

As a 2JBet player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting the support team:

We will respond to all data rights requests within a reasonable timeframe. Some requests — particularly erasure requests — may be limited where retention is required to meet legal or regulatory obligations.

10. Minors

2JBet is strictly an adults-only platform. You must be at least 18 years of age to register an account or use any service on the platform. We do not knowingly collect personal data from anyone under the age of 18.

If we discover or have reason to believe that an account has been created by or for a minor, we will immediately close the account and delete the associated personal data. Any balance in such an account will be handled in accordance with our Terms and Conditions.

If you are a parent or guardian and believe a minor has registered on 2JBet, please contact our support team immediately so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable law, or improvements to our data practices. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we use your personal data, we will notify registered players via their account email address. Your continued use of the 2JBet platform after the updated policy has been published constitutes your acceptance of the changes.

We recommend checking this page periodically so you are always aware of the current privacy practices that apply to your account.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to how 2JBet handles your personal data, please get in touch with our support team. We are available around the clock and aim to respond to all privacy-related queries promptly.

You can reach us at: [email protected]

For account-related queries, visit the FAQ page. For information about managing your gaming activity, visit the Responsible Gaming page. To review the full platform rules, visit the Terms and Conditions page.